Customer center

When will I get my delivery?

Goods that are in stock in our warehouse in Grimstad or available from an online warehouse will usually be sent the following working day. If you order before 12:00 your order will usually be shipped within the same day. If the article isn't in stock you'll find an estimated delivery time on the article in our webshop. If you order an out-of-stock item you'll get automatic updates with new delivery information. You can also follow your orders here in the customer center. If the order has been shipped you can track it using the tracking number you got.

If you haven't received your tracking number by 17:00, it means your order will be shipped the next working day. As soon as the order has been picked and packed by our warehouse it will be possible to find the tracking number in the order history, but the shipment will not be traceable until it's actually sent. This means you'll sometimes find your tracking number up to a day before it's actually sent.

What does the different stock numbers mean?

På lager i Grimstad/In stock in Grimstad - means that the item is in stock in our warehouse and can be sent or picked up within 24 hours (we only ship Mon-Fri and not on public holidays). Our stock, order and webshop computer systems are all the same and connected, meaning that this stock status is always updated and shows real time data. Please note that items in your basket are NOT reserved, meaning it is possible that in-stock items may be sold if you add them to your basket and don't place the order straight away.

På nettlager/In stock online - means that the item is in stock and can be sent within 24 hours (we only ship Mon-Fri and not on public holidays). These items are NOT in stock in Grimstad, but will be sent from a different, remote warehouse. If you want to pick them up from our warehouse using Click & Collect, you can't pick up the same day. We will notify you, and you'll receive a text as soon as the items arrive and are ready for pickup.

På fjernlager/In remote storage - means that the item is in stock with one of our suppliers. The esimated date tells you when we expect to have the item in stock if you place an order. In some cases it will say "1 stk på fjernlager". This is not always the case, as we don't get accurate stock numbers from some of our suppliers. Some suppliers only provide info on whether an item is in stock or not, not how many they have. Feel free to contact us and we'll check if we can get more than 1 unit from remote storage.

Bestilt fra leverandør/Ordered from supplier - means that we have an order placed with our supplier for this item. The delivery date is based on the latest info we've had from the supplier.

Bestillingsvare/On demand - means that we don't have the item in stock, and we have no info on whether or not the supplier has it in stock. Contact us for delivery time.

Utsolgt/Sold out - means that both our warehouse and the supplier is out of stock. Contact us for delivery time.

I chose the wrong delivery address - what do I do?

When ordering you can choose separate delivery and invoice addresses. If you've placed an order using the wrong delivery addrress we ask you to get in touch as soon as possible. If the order hasn't been processed by our warehouse yet, we can still change the delivery address in your order. If the order has already been shipped, we can contact the delivery company and have them change it, for a fee. It's possible to change the delivery address up until the point where the package has been delivered to you.

If the address registered to your account is wrong, you can change this in the customer center.

How do I return an item?

In Norway you have a 14 day right of withdrawal. That means you can return an item, no questions asked. You'll get a form with the order confirmation that you have to print out, fill out and return with the package.

If you want to return a faulty item, you can apply for a return in our customer center. You can read more about returns HERE.

What does the different shipment methods mean?

We send using both Posten/Bring and PostNord. They have different shipment methods, so you can choose whatever suits you. We highly recommend downloading the Posten app called "Sporing" and PostNord's app.

• Pakke til hentested Posten is the normal, traceable parcel you pick up at your nearest post office or post-in-store. You get the tracking number when the order leaves our warehouse.
• Pakke i postkassen Posten is a shipment method for small articles and get delivered to your mailbox. It is traceable but is not available for big or expensive articles. The shipment is considered delivered when it arrives in your mailbox and will therefore not be replaced if it goes missing. If the shipment can't fit in your mailbox, it will be delivered to your closest post office/post-in-store for pickup there. The delivery address must match your registered address with Posten. If you use a different address or your name isn't easily readable on your mailbox, the package may be returned to us.
• With Pakke levert hjem Posten your package will be delivered at your door. The package will be delivered either between 08:00 and 16:00 or 17:00 and 21:00. In most towns and cities it will be delivered in the evening. You get a text when the package is loaded for delivery, and the driver will call you 30-60 minutes before they arrive.
• Pakke til bedrift Posten is for business-to-business shipments. The delivery happens at the door between 08:00 and 16:00.
• Stykkgods til bedrift Bring is for bulky and/or heavy goods and pallets. Your shipment will be delivered at street level between 08:00 and 16:00. The driver will deliver to your door, as long as there are no stairs, steps or level changes that will stop a pallet jack.
• MyPack Home Postnord is Postnord home delivery service. In central areas, towns and cities they deliver in the evenings. Other places will have daytime delivery.
• MyPack Collect Postnord you pick up and collect at your nearest Postnord pickup point.
• Klikk & Hent - Grimstad is our click-and-collect solution. If you're local and want to pick up your order from our warehouse this is the choice. You'll get a text with a pick up code as soon as your order is ready. If you want someone else to pick up your order, forward the text to them.
• Ekspress neste dag Posten is the express option offering next-day delivery to most places. Please note that you should only order articles that are in stock if you want us to send your order the same day. Orders are only sent and delivered on working days. If the express option isn't coming up in the checkout it might be because your basket contains articles that exceed the maximum weight or length for this shipment method.

Do you make custom offers and packages?

Our sales team consists of people with decades of experience in the music and audio industry. Throughout the years we've helped both artists, schools, houses of worship, studios, universities, stages, theatres and others to find the ideal solution to their needs. Our experience will help you make the right decision and find a solution that works for you. Feel free to contact us if you need help finding your solution.

What is a customer return/demo/B-stock?

In Norway consumers have a 14 day right of withdrawal. A customer return is an item that someone sent back to us. We check that the item is good condition and put them back out for sale with a discount. Most of the customer returns we consider "good as new", but are still discounted as the product has been opened. A *demo item is an item from our showroom. This usually means it has some more wear and tear. Sometimes we also have items for sale that are not a customer return or a demo item. These will be marked as bstock or have a different description, like "repaired item" and will usually have an additional description.

Do you have a shop in Grimstad or other places?

We have a big showroom in Grimstad, where it's possible to test big parts of our assortment. We have guitars, amps, pianos, PA speakers, studio monitors and much more available for you to try. You can also pick up orders directly from our warehouse in the same building. You can place an order online, choose "Click & Collect" and stop by our warehouse to pick it up as soon as we have processed your order. 

Do you buy and sell used instruments?

We do not buy or sell used instruments. We recommend using marketplaces like Finn.no or Facebook to sell your used equipment that you don't want anymore.

Why can't I access my account?

If you're having trouble logging in, try resetting your password using the "Forgotten your password" link in the log-in popup. Fill out your email and click "Send password". If you get the message "Username could not be found" it means we don't have an account linked to the email you input. Double check your email address for typos. If you received an email to reset your password and you still can't access your account, feel free to contact us for further assistance.

I need a copy of my invoice

The invoice acts as a receipt for your purchase and is sent to you on email after delivery. If you can't find the email you can also find the invoice in our customer center, in the order history tab. Go the tab and search for all invoices. Note that the filter in the top might be set to "this month" or "this year" instead of "all". If you have placed an order using Santander (invoice or postponed payment) you will NOT find their invoices in our customer center. The invoices from Santander you'll receive in an email directly from them.

Do you have a guitar workshop?

Yes, we do, we have a technician with years of experience. A big part of his job is to have a look at the guitars we receive from our suppliers and check them for defects before we make them available for you to buy.  You can also book an appointment if you have a guitar or bass that needs some TLC. Read more about our guitar workshop here.

I received the wrong item, what do I do?

If you received the wrong item, we ask you to take a photo of the item(s) you received and send us an email. Remember to include your name and order number in the email. You can reply to the order confirmation, which will give us all the info we need. 

Can I trust evenstadmusikk.no?

We've been around since 2004 and have thousands of happy customers. Feel free to check out our feedback online and to read what others customers have said about us:

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Do you send EHF invoices?

Most public institutions now demand EHF invoices, and we can of course send invoices in this format. Send us an email, and we'll fix your customer account for you.

Why have you returned my payment?

When using VISA, MasterCard or Vipps online, only a reservation and authorisation is made when you place the order. The actual transaction happens when the order is shipped. Normally the reservation only lasts for 5-10 days. If your order has a delivery time longer than 5-10 days you may experience that the money gets "returned" to your account. This is just the reservastion timing out, and is completely normal. You don't have to do anything, and the order is not cancelled. The transaction will happen once the item(s) are in stock and your order is shipped from our warehouse.

Why have you returned my payment?

When using VISA, MasterCard or Vipps online, only a reservation and authorisation is made when you place the order. The actual transaction happens when the order is shipped. Normally the reservation only lasts for 5-10 days. If your order has a delivery time longer than 5-10 days you may experience that the money gets "returned" to your account. This is just the reservastion timing out, and is completely normal. You don't have to do anything, and the order is not cancelled. The transaction will happen once the item(s) are in stock and your order is shipped from our warehouse.

Why have you returned my payment?

When using VISA, MasterCard or Vipps online, only a reservation and authorisation is made when you place the order. The actual transaction happens when the order is shipped. Normally the reservation only lasts for 5-10 days. If your order has a delivery time longer than 5-10 days you may experience that the money gets "returned" to your account. This is just the reservastion timing out, and is completely normal. You don't have to do anything, and the order is not cancelled. The transaction will happen once the item(s) are in stock and your order is shipped from our warehouse.