Returns and service
Evenstad Musikk-Distribusjon AS
How do I send something in return?
It's ok to change your mind! Maybe the guitar you ordered wasn't the dream guitar, or maybe the pedal didn't sound as cool with your setup as you hoped. If you want to return an order, log in and use the "Returns" tab in our customer center. Find the order you want to return and go through the form. Within 2 working days you'll receive feedback on your return application. If you get a thumbs up, just return the articles to us. Print the return form you receive on your email and place it in the package. If you don't own a printer you can also mark the package with the return number. Return shipments can not be sent using a cash-on-delivery service ("Postoppkrav").
Right of withdrawal
- After you receive your order you have a 2 week period to make decision whether you want to keep your order or not.
- If you decide you don't want to keep it, you are free to return it to us. The return shipment you have to cover yourself. You can use "Norgespakke" from Posten or use our return code ("Returkode") with Postnord. Use THIS LINK and our return code ("Returkode") 1-BR4879. Add your return number to the "Mottakers referanse" field.
- After we have approved your return application you have to post the package within reasonable time (14 days). We recommend getting a receipt containing your tracking number when you deliver the return shipment to your nearest post office.
- For hygienic reasons we can't accept return of in-ear headphones if the packaging is broken.
Usually returns are processed within a few days of arriving with us. Periodically it can take up to 14 days, in periods with high demand. As soon as the return is processed your order will be credited and the money paid back. If you paid by card or Vipps, the money will automatically be credited to the account connected to your card. If you paid by invoice (Santander faktura) the money will be credited to your Santander account.
If you're unlucky and have received a faulty product we'll do our absolute best to fix that as soon as possible. Apply for a return in our customer center. In the text field we ask you to write a short and precise description of the fault, and if you've done any troubleshooting on your own. If we need more information we'll contact you.
In a lot of cases we can help you troubleshoot over mail or phone. If we're unable to help you remotely, we'll take your product in return. Depending on the manufacturers guidelines, the faulty item will either be returned to our service department or to the distributor for further troubleshooting.