When will I get my delivery?

Goods that are in stock in our warehouse in Grimstad or available from an online warehouse will usually be sent the following working day. If you order before 12:00 your order will usually be shipped within the same day. If the article isn't in stock you'll find an estimated delivery time on the article in our webshop. If you order an out-of-stock item you'll get automatic updates with new delivery information. You can also follow your orders here in the customer center. If the order has been shipped you can track it using the tracking number you got.

If you haven't received your tracking number by 17:00, it means your order will be shipped the next working day. As soon as the order has been picked and packed by our warehouse it will be possible to find the tracking number in the order history, but the shipment will not be traceable until it's actually sent. This means you'll sometimes find your tracking number up to a day before it's actually sent.

What does the different stock numbers mean?

På lager i Grimstad/In stock in Grimstad - means that the item is in stock in our warehouse and can be sent or picked up within 24 hours (we only ship Mon-Fri and not on public holidays). Our stock, order and webshop computer systems are all the same and connected, meaning that this stock status is always updated and shows real time data. Please note that items in your basket are NOT reserved, meaning it is possible that in-stock items may be sold if you add them to your basket and don't place the order straight away.

På nettlager/In stock online - means that the item is in stock and can be sent within 24 hours (we only ship Mon-Fri and not on public holidays). These items are NOT in stock in Grimstad, but will be sent from a different, remote warehouse. If you want to pick them up from our warehouse using Click & Collect, you can't pick up the same day. We will notify you, and you'll receive a text as soon as the items arrive and are ready for pickup.

På fjernlager/In remote storage - means that the item is in stock with one of our suppliers. The esimated date tells you when we expect to have the item in stock if you place an order. In some cases it will say "1 stk på fjernlager". This is not always the case, as we don't get accurate stock numbers from some of our suppliers. Some suppliers only provide info on whether an item is in stock or not, not how many they have. Feel free to contact us and we'll check if we can get more than 1 unit from remote storage.

Bestilt fra leverandør/Ordered from supplier - means that we have an order placed with our supplier for this item. The delivery date is based on the latest info we've had from the supplier.

Bestillingsvare/On demand - means that we don't have the item in stock, and we have no info on whether or not the supplier has it in stock. Contact us for delivery time.

Utsolgt/Sold out - means that both our warehouse and the supplier is out of stock. Contact us for delivery time.

I chose the wrong delivery address - what do I do?

When ordering you can choose separate delivery and invoice addresses. If you've placed an order using the wrong delivery addrress we ask you to get in touch as soon as possible. If the order hasn't been processed by our warehouse yet, we can still change the delivery address in your order. If the order has already been shipped, we can contact the delivery company and have them change it, for a fee. It's possible to change the delivery address up until the point where the package has been delivered to you.

If the address registered to your account is wrong, you can change this in the customer center.

I chose the wrong delivery address - what do I do?

When ordering you can choose separate delivery and invoice addresses. If you've placed an order using the wrong delivery addrress we ask you to get in touch as soon as possible. If the order hasn't been processed by our warehouse yet, we can still change the delivery address in your order. If the order has already been shipped, we can contact the delivery company and have them change it, for a fee. It's possible to change the delivery address up until the point where the package has been delivered to you.

If the address registered to your account is wrong, you can change this in the customer center.